Terms & Conditions

Cancellation, Returns & Replacement Policies


Order can be canceled before the shipment. After shipment, it can be only RTO. Once the order gets canceled amount will be refunded for ‘prepaid orders’.


Cancelation Criteria

  • Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
  • In case of wrong product price or specification mentioned on bm3-bearings.com
  • Unavailability of products – in exceptional cases, if a product runs “out of stock” with the vendor, the product will be cancelled.
  • If area falls under “Non Serviceable zone” or “out of delivery area” by our Logistic Courier Partner even after placing the order in that case order can be cancelled.
  • Suspected fraudulent information.



In case, if you received a damaged product, it must be reported to us through Register email ID and sent it to via email at support@bm3bearings.com) within 48 hours of delivery with an image of the damaged product along with the packaging pictures.


Guidelines for Returns & Replacement:

  • Product is damaged/defective.
  • Differ from the description on the website.
  • Wrong item delivered /Wrong Size/Wrong Quantity.


Return Eligibility

  • In case of returning the product, the customer needs to inform us within 7 days of receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
  • If the product is delivered defective or damaged, in that case, the customer needs to inform us through Register’s email ID and sent it to support@bm3bearings.com) or call us at +91-8588885777 (Helpline Number) within 48 hours from the time of delivery.
  • Products must be unused.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories, and in the original manufacturer’s box/packaging as delivered to you.
  • The invoice should be available.
  • Products marked as “non-returnable” on the product detail page cannot be returned.


Steps to follow to Return a Product

  • Customer needs to inform us through call/email within 7 days of receiving the order.
  • Product should be unused.
  • Invoice should be available.
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
  • Customer needs to pack the product with Brand packing & paste the invoice on it.
  • Customer will handover the product to the courier boy.
  • Once the pick up is done, product will be sent to us by the courier partner.
  • After receiving the product, quality check will be done over the product by our team which takes 2-3 days time.
  • If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.

In some cases, where our Logistic Service Provider doesn’t provide a reverse pickup facility, the customer will have to send the product on his own only through India post at the below-mentioned address after the request for reverse pickup is raised:




Once sent, customer needs to share the Courier slip along with the following bank details at Support@bm3bearings.com:

  • Account number
  • Account holder name (Same as registered with bm3-bearings.com)
  • IFSC Code

In case, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship the product to the customer, and in that case, the customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.


Other Terms and Conditions

  • Products marked as “non-returnable” on the product detail page cannot be returned.
  • Product Purchase under clearance sale will not be covered under Return policy.
  • Products sold as combo can’t be returned individually.



  • Once the order gets canceled, the amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.
  • Credit/Debit Card/Net Banking/Wallets – 2-4 business days
  • If the transaction is done through NEFT and Cheque then customers need to share the below-mentioned details at our Email Id support@bm3-bearings.com from registered e-mail id.

Account number
Account Holder name

  • After receiving the required information for a refund, the refund will be processed in 2 business days and the same will reflect in your account in another 2-4 business days.
  • For EMI payment, a refund will be credited in 6-8 business days after cancellation.

Looking for Product Name ?

Raise your Query

Hi! Simply click below and type your query.

Our experts will reply you very soon.

WhatsApp Us